Who We Are
Grand Floors & More is a flooring, kitchen and bath remodeling, and general contracting business located in Katy, Texas, operating the website grandfloorsandmore.com .This policy explains what information we collect from visitors to our website and people who contact us, how we use it, and the choices you have.
Information We Collect
Information You Give Us
When you fill out a contact or quote form, request an estimate, sign up for updates, or contact us by phone or email, we collect the information you provide — typically your name, phone number, email address, the address of the property, and details about the project you're planning.
Information Collected Automatically
When you visit our website, we and our service providers automatically collect certain technical information: your IP address, browser type, device type, the pages you visit, how long you spend on them, and the website or ad that referred you. This is collected through cookies and similar technologies, including the Meta (Facebook) Pixel and website analytics tools.
Information From Advertising Platforms
If you reach us by clicking one of our ads on Facebook, Instagram, or Google, or by submitting a form directly inside one of those platforms, we receive the contact information you chose to submit there, along with information about which ad you responded to.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiry, provide an estimate, and schedule appointments
- Provide flooring, remodeling, and contracting services you request
- Contact you by phone, text message, or email about your project
- Send you follow-up messages, promotions, or updates about our services, where you have not asked us to stop
- Measure how well our advertising works, and show our ads to people who are likely to be interested in our services
- Improve our website and the services we offer
- Comply with our legal and tax obligations
Cookies and tracking technologies
- Our website uses cookies
- Small files stored by your browser
- And similar technologies including advertising pixels.
Essential Cookies
Keep the website working properly
Analytics Cookies
Help us understand how visitors use the site so we can improve it.
Advertising Cookies and Pixels
Including the Meta Pixel, allow us to measure the results of our advertising and to show relevant ads to people who have visited our website. This may involve sharing a scrambled (hashed) version of information such as an email address or phone number with advertising platforms so they can match a website visit or form submission to an ad. These platforms receive this information in a form designed so they cannot read the original values. You can control cookies through your browser settings and through the cookie banner on our website. Turning off advertising cookies will not stop you from using the site.
Who we share information with
We do not sell your personal information.
We share information with:
Service Providers
Who help us operate the business — website hosting, email and text messaging services, scheduling and customer management software, and payment processing
Advertising and analytics platforms
including Meta Platforms, Inc. (Facebook and Instagram) and Google, for the advertising measurement purposes described above
Subcontractors and suppliers
where necessary to complete work you have hired us to do
Legal authorities
where we are required by law to do so
Text messages
If you give us your phone number, we may contact you by text message about your project or estimate. Message and data rates may apply. You can stop receiving text messages at any time by replying STOP, and you can get help by replying HELP. Opting out of marketing texts does not stop us from texting you about an active project.
Marketing Emails
Click the unsubscribe link in any marketing email.
Text Messages
Reply STOP.
Cookies
Adjust your browser settings or use the cookie banner on our site.
Facebook and Instagram Ads
You can adjust what ads you see in your Facebook and Instagram account settings.
Access, correction, or deletion
Contact us using the details at the top of this page and we will respond as required by applicable law. Texas residents have certain rights regarding their personal data under the Texas Data Privacy and Security Act.
How long we keep information
We keep information about inquiries and customers for as long as needed to provide our services, to follow up on quotes, and to meet our legal, tax, and warranty obligations — typically several years after a project is completed.
Security
We take reasonable measures to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
Our website and services are directed to adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.
Links to other websites
Our website may link to other sites, including manufacturer and supplier websites. We are not responsible for the privacy practices of those sites.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed. Continuing to use our website after a change means you accept the updated policy.